Application Support Methodology
Fine-tuned, tested, and proven
How We Manage Complex Application Portfolios
Service Delivery Automation (SDA)
Since 2003, ennVee has provided application service delivery to many clients across all major industry verticals. The knowledge, expertise and experience in providing support for Oracle EBS 11i and R12 has been captured in its application service delivery methodology. Additionally, ennVee has built a strong portfolio of tools to accelerate and automate the service delivery process, moving away from a reactive to adaptive approach. We ensure that client's user community gains confidence in the business applications usage quickly through a 4-stage service delivery methodology. The Transition and Stabilization stages ensure that application support is transitioned to ennVee team and moves towards steady-state support. During Optimization and Transformation, ennVee provides value through service innovation, service improvement and business process simplification.
Support Methodology Process
Dual-Shore Support Model
Our on-shore/off-shore capability helps customers reduce the cost and complexity of Oracle application management, achieve higher operational efficiencies, and enhance business performance while minimizing disruptions.
What we provide
- Flexible Pricing - multiple pricing options are available based on each customer's service delivery model
- Proactive Service Delivery - Service Level Agreement (SLA) monitoring, Root Cause Analysis (RCA), and SIP
- Scalable Resourcing - seamless transparency of service delivery resources
- Reporting & Analytics - complete visibility into service delivery operations
- Cutting-Edge - cross-skilled resources that multi-task effectively
How it helps and why it works
- Delivery precision and predictability through formalized risk management and process maturity
- Time line acceleration via multi-site global collaboration
- Dedicated, seasoned staff ensures service consistency
- We leverage proprietary automation tools and service-driven processes that enable more proactive monitoring, management, and issue response and resolution time
- Industry best practices
- Economies of scale to delivery unmatched and cost-effective levels of support and system availability
- Collective experience ensures reliability in supporting Oracle Applications, BI, Fusion Middleware, and Database technology
Managed Services Framework
© 2018 ennVee TechnoGroup Inc.