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Tier 2-3 Support Services
Includes all Tier 1 Support activities
Workflow Design (Scripting)
Saved Searches & Reports creation
PDF & HTML Template creation
Fixing Script & Integration errors
Dashboard Design
Performance Tuning
Form Design & Build
Data Migration
Custom Scripting & Coding
Third-Party System Integrations
Training & Support
New Release Support
SuiteFlow, SuiteScript, and SuiteBundler Development
Tier 1 Support Services
Issue Troubleshooting
Daily Admin Support
User/Role Management
System Configuration
Email Schedules
Support for existing implemented features, form customizations, and basic workflows
Process Documentation
Business Process Management
Assistance with preexisting Dashboards, Saved Searches & Reports
Identifying Script & Integration Errors
Performance Analysis
CSV & XML Imports
PDF & HTML Template changes
Custom Form & Field Creation
