Automation-Focused Methodology To Manage Complex Application Portfolios

Since inception, ennVee has provided application service delivery to many clients across all major industry verticals. The knowledge, expertise and experience in providing support for Oracle EBS 11i and R12 has been captured in our application service delivery methodology.

We have built a strong portfolio of tools to accelerate and automate the service delivery process, moving away from a reactive to adaptive approach. We guarantee that the client's user community gains confidence in the business applications' usage quickly through a 4-stage service delivery methodology.

Service Delivery Automation (SDA)

Support Methodology Process

The Transition and Stabilization stages ensure that application support is transitioned to ennVee team and moves towards steady-state support. During Optimization and Transformation, ennVee provides value through service innovation, service improvement and business process simplification.

Support Methodology Process Diagram

Dual-Shore Support Model

Our on-shore/off-shore capability helps clients reduce the cost and complexity of Oracle application management, achieve higher operational efficiencies, and enhance business performance while minimizing disruptions.

Managed Services Framework

Automated Managed Services Framework Diagram

Key Features

  • Flexible Pricing - multiple pricing options are available based on each client's service delivery model
  • Proactive Service Delivery - Service Level Agreement (SLA) monitoring, Root Cause Analysis (RCA), and SIP
  • Scalable Resourcing - seamless transparency of service delivery resources
  • Reporting & Analytics - complete visibility into service delivery operations
  • Cutting-Edge - cross-skilled resources that multi-task effectively

How it helps and why it works

  • Delivery precision and predictability through formalized risk management and process maturity
  • Time line acceleration via multi-site global collaboration
  • Dedicated, seasoned staff ensures service consistency
  • We leverage proprietary automation tools and service-driven processes that enable more proactive monitoring, management, and issue response and resolution time
  • Industry best practices
  • Economies of scale to delivery unmatched and cost-effective levels of support and system availability
  • Collective experience ensures reliability in supporting Oracle Applications, BI, Fusion Middleware, and Database technology

ennVee is a global professional services firm that provides Oracle application management, business, and technology consulting services. Through automation, we help our clients accelerate project completion, reduce disruption, get it right the first time, and lower the cost to deliver tomorrow’s solutions today.

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Support Methodology Process Diagram
Automated Managed Services Framework Diagram
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