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Service Cloud

  • Oracle Service Cloud enables consistent and insightful customer interactions, delivering service excellence across the organization. Service Cloud is a complete suite of applications allowing service and support delivery through any channel at any time. Oracle analytics cloud Service delivers personalized, seamless interactions throughout the customer journey.

Cloud Implementation Services​

  • ennVee has worked extensively with Oracle’s Fusion Applications since its 2010 inception. We help generate an Oracle cloud support roadmap and value realization business case that aligns to your organization’s technology and business needs. ennVee Oracle cloud computing S practice focuses on automating and removing complexity for your service team whether in the contact center or out in the field. Through Oracle’s Service Cloud platform, we enable trusted and prescriptive service operations delivering a better experience for your customers:
  • Omni-Channel Contact Center
  • Case Management
  • Agent Scripting
  • Virtual and Guided Assistance
  • Team Collaboration
  • Knowledge Management
  • Dispatch and Scheduling
  • Field Service
  • Customer Portal

Integrations​

  • ennVee’s Service Cloud practice provides several integration methods to meet your business needs. From ERP packaged integrations, to external interfaces for CTI and real-time traffic, we leverage our comprehensive set of tools, templates, and pre-packaged integrations to cover various scenarios using modern and efficient technologies.

Application Management & Support​

  • ennVee support teams are dedicated Oracle veterans with deep hands-on experience providing support for Oracle Fusion applications to companies across all major industries. We offer flexible support options built around your business needs, with staffing models including onshore, offshore, or a hybrid of both.

 

  • Connect with us today to review the flexibility and agility you can achieve by partnering with ennVee. Our years of Oracle expertise, tethered with our unique automation-based delivery accelerators, you will see why ennVee is best positioned to help modernize your Customer Service and Support systems and enable efficiency throughout your Oracle Cloud journey.

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